Warranty & Refunds
Warranty coverage, replacement policy, and refund guidelines for products purchased from Mobile Essentials Store.
All products sold through Mobile Essentials Store include official manufacturer warranty as stated on the product page. Warranty duration is typically 12 months unless otherwise noted.
7-day replacement policy
We offer a 7-day replacement policy for structural damage or manufacturing defects reported on arrival. Contact us within 7 days of delivery with your order reference and photos or video of the issue.
What is covered
Manufacturing defects, non-functional units on arrival, and significant physical defects present before use are eligible for review. Normal wear, accidental damage, water damage beyond rated IP rating, and unauthorized repairs are not covered.
How to claim
Email mobileessentialsstore0077@gmail.com or call 0348-5883808 with your order ID, product name, and a description of the issue. Our team will guide you through inspection, pickup, or replacement steps.
Refunds
Approved refund cases are processed to the original payment method or as store credit where applicable. Processing times depend on your bank or payment provider.